Frequently Asked Questions

What are we doing in response to COVID-19

As we welcome you back to our hotel, we are committed to providing you with a safe environment that aligns with Accor All Safe program. We are redefining our cleaning & safety standards and we will be actively monitoring and evolving our solutions to ensure we have a continued focus on the health and safety of our guests and associates. All aspects of our business with be addressed, from public spaces, guest rooms to in-house dining.

What time is check-in?

Check-in is from 2.00pm, If you require to check-in earlier please call our friendly team to organise. Early check-in are subject to availability.

What time is check-out?

Check-out is from 10.00am. If you require a late check-out please contact our friendly team. There will be an additional charge and it is subject to availability.

Do we accept cash payments?

Yes we do accept cash payments but will require you to leave a $200 cash deposit at reception which will be returned on check-out.

What card types do we accept?

Mastercard, Visa & AMEX, these cards are available at a 1.3% surcharge for all transactions. We do not charge a surcharge on debit cards.

Is smoking allowed?

Outside in designated areas.

Can I park on site?

Yes, we have some free parking for our guests but there is also paid parking on the street.

Can I check in later than 10:00pm?

Yes, we have late check in available. Please make sure you call our friendly team to let us know you will be arriving late and we will provide you with our late check-in procedure.

Do we have Baths?

Several rooms have baths and are available on request. These rooms may be at an additional price for the upgrade.

Are there kitchens in the rooms?

We have some rooms with small basic kitchenettes, please request to be upgraded on the time of the booking. Price will change

Do we have Elevators?

Yes we have 1 elevator with 3 floors.

Do we allow pets?

Unfortunately we do not allow pets in our hotel rooms.